Returns & Exchanges

At Kenaz Perfumes, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on all unopened or gently tested products.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated concierge team at [email protected] with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Securely pack the fragrance in its original luxury packaging and include the original packing slip to ensure smooth processing.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team to your parcel and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our olfactory experts verify the item's condition, your refund or exchange will be processed within 5 to 7 business days.